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About Our Patterns
Our patterns are designed specifically for quilting by a computerized system. Many, but not all of them are also suitable for free motion. While some of our patterns are much too detailed or feature too much overstitching to be effectively followed as Pantos - they are also popular with hand quilters.
IMPORTANT - THERE ARE NO REFUNDS ON DIGITAL GOODS. We only support the systems listed here.
Here are some answers to questions that we often get asked:
How do I get my patterns after I order?
Once you pay for your patterns, DO NOT close the window and you will be returned to our website. If you are logged out, simply log back in again. Scroll to the bottom of your profile and you will find a list of orders. Click on the order and it will take you to your download page.
Do I have to create an account? Why?
We need a way to deliver your patterns and STORE them for you so that you can download them if you have a computer crash. This is MUCH better than e-mailing patterns as there is NO WAIT and when e-mailing they can often be blocked by spam and/or virus checkers. It is our intention for your account to remain active for 5 YEARS. We DO NOT store any financial info on our website!
Where do you get your ideas for patterns?
Wow! That's hard to answer... Sometimes I'm doodling and it comes to me, then sometimes looking at a quilt gives me inspiration for creating something that will "fit". However, I also get a lot of requests from customers and that helps keep our ideas fresh.
Do you use Clip Art?
Yes and no. It is very hard to create original art these days that is something that no one has ever used before. All of us get ideas from past experiences. That is one of the reasons most designers won't look at another designer's website! So if someone makes a request, I will often go through many of my royalty free sources. I may or may not actually use the clipart, but it gives me the idea on which way to go!
Do you test EVERY pattern?
Yes, we do, but not necessarily on every system. At the start we did and I quickly burnt out testers! <g> No one likes sewing stuff out for testing very long. Our patterns are tested by 8 different testers covering the full range of robotic systems we support. When we release a new grouping, each tester is assigned several of the patterns. We have found if there is a problem on one, it ends up being on all of them. By the same token, a pattern that runs fine has NEVER run poorly on another system. Actually, to date, the only problem has been that we digitized a pattern "backwards" OR right to left as opposed to left to right. That record's pretty good with almost 2000 patterns under my belt!
Sometimes you say "I" and sometimes "we". Aren't there other designers?
Yes there are, but I can't always speak for them! Actually some designers actually digitize their patterns, and some just send sketches. All of them have a slightly different style of working as well as very different pattern styles. Finally, some of our designers prefer to remain anonymous and/or work with us under contract.
Is there a way to order without an account?
There are several ways:
- BY FAX - When you are finished shopping, Print your shopping cart. Download, print and add your NAME, ADDRESS, PHONE NUMBER, CREDIT CARD NUMBER, EXPIRY DATE AND CVV# (3 digits on the back of the card). Fax the shopping cart print out and this info to us at 512.519.1661. If you do not want to put all your credit card info on the order form you can also phone us with that information at 254.771.0334.
- BY E-MAIL - When you are finishing shopping, you can cut and paste your shopping cart into either an e-mail or a document you attach. If you prefer, you can also make a list of the patterns you want. If you make a list, we need the Pattern Number, the name AND the price so that we don't make a mistake filling your order. Make sure your e-mail contains your billing and shipping address (one is fine if they are the same) and your phone number. You can then call us with your credit card info. If you like, we can keep your card on file for future purposes. Otherwise we will run it when you phone us and not retain the details.
- BY POSTAL MAIL - Please include a printout of the shopping cart and the same info as required for fax ordering. If you are paying by check, we will wait for it to clear before patterns become available for download or are shipped. Delay can be 10 days if you are out of state. If you supply a Postal Money Order we will ship within 2 business days.
- BY PHONE - While we are not always available, we can call you back if you leave a message! Once more, we will retain your credit card info for future orders ONLY if you wish!
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